Shipping & Delivery

  • Home
  • Shipping & Delivery

1. SHIPPING & DELIVERY POLICY

At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas and all naval ports.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Deliveries

There are 3 delivery options available for customer, Basic, Standard and Express courier.

Basic – is FREE unless explicitly stated otherwise, delivery times may vary from country to country.

Standard Courier – is a premium delivery option and it takes approximately 7 working days to reach you from the time of order.

Express Courier – is also a premium delivery option and it takes approximately 3 working days to reach you from the time of order.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Delivery time includes the item processing time and the shipping time. Select the most convenient shipping method during the checkout:

SHPPING TO USA

COUNTRYBasicStandard CourierExpress Courier
United StatesDELIVERY TIME (BUSINESS DAYS)
8-257-103-7

SHPPING TO CANADA

COUNTRYBasicStandard CourierExpress Courier
CanadaDELIVERY TIME(BUSINESS DAYS)
8-257-103-7

OTHER COUNTRIES

REGIONCOUNTRYBasicStandard CourierExpress Courier
DELIVERY TIMES ( BUSINESS Days )
EuropeFrance, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal, Ukraine10-257-103-7
OceaniaAustralia,New Zealand10-257-103-7
AsiaHongkong, Taiwan, Singapore, Macau, Japan, Korea, India, Malaysia,Thailand10-257-103-7
WorldwideOther Countries( including Russia,South America and Latin America )15-357-153-7

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers. The availability of these options may vary from country to country.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number, if tracking is offered by the delivery company. You may check and track the delivery status of your orders with our local logistics partner. For redelivery, redelivery options and conditions please check with your delivery company. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

3. TAXES, DUTIES & TARIFFS

Custom or Import Charges are charged once an item has arrived in its destination country. So far, we have not received notice, that any of our valued customers were actually being charged. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.